An SOP is a simple step-by-step guide for a task. Write it in plain words, test it with a real person, and keep it updated.
An SOP, or standard operating procedure, is a simple written guide for how a task should be done. Good SOPs make quality consistent, training easier, and reduce your business's dependence on any one person. Here is how to write one.
Pick one task at a time
Start with a task that is done often or where mistakes are costly — like handling an order, closing the shop, or onboarding a customer.
Write the steps in plain words
List each step in the order it happens. Use short, simple sentences a new employee could follow without asking questions.
- Number each step clearly
- Say who does it and when
- Add photos or examples where helpful
Test it with a real person
Ask someone to follow the SOP exactly. Wherever they get confused, fix the wording. A good SOP works even for someone new.
Store it where the team can find it
Keep SOPs in one shared place — a folder, a printed file, or a simple app. An SOP no one can find is useless.
Review and update
Update the SOP when the process changes. An operations consultant can help you build a full set of SOPs for your key tasks.
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