How should SMEs evaluate an AI chatbot vendor pitch?

Every vendor promises 80% ticket deflection. What questions expose hype?

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Site Administrator 1 month ago

Ask for: integration list, handoff to humans, analytics, data ownership, failure cases, and a pilot on your real FAQs.

If they cannot show escalation paths, you are buying deflection theater.

Related: AI chatbot vendor evaluation, chatbot for SME customer support

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