A Business Consultant and Growth Leader with a proven record of scaling operations, driving revenue, and building high-performing teams across SaaS, fintech, and outsourcing.

During my time at Rocket Money (fka Truebill), the premium customer base grew from ~1M to 4.1M (53% CAGR). I contributed to this growth by leading QA, Compliance, Training & Development, and Recruitment across Bill Negotiations, Cancellations, and Customer Experience. I helped transform bill negotiation success rates from ~55% to 95% in just weeks, while redesigning CX policies that reduced resolution times and improved CSAT & NPS. I also supported team expansion from ~80 to 450+, ensuring quality and compliance scaled alongside rapid user growth.

Currently, I serve as Chief Business Innovation Consultant for two SaaS firms, driving Operations, Outsourcing, Marketing & Sales, Product Development, and Customer Success. My approach combines AI-powered insights with rigorous product and policy iteration to streamline operations, optimize customer journeys, and deliver measurable results.

My leadership philosophy is inspired by Mary Parker Follett: true leadership is about building communities, not just teams — aligning people and processes with a shared vision to achieve results that matter.